Delete Your Account
Permanently delete your GoalQuest account and all associated data.
This action is permanent
Deleting your account will permanently remove your account, all child profiles, goals, progress, and credits. This cannot be undone. If you only want to delete your personal data while keeping your account, use our data deletion request instead.
How to Delete Your Account
Option A: From the App
Open Settings
Log into your parent account and navigate to Settings > Account.
Tap "Delete Account"
Scroll down and tap the "Delete Account" option. Review the information about what will be deleted.
Confirm with your password
Enter your password and tap "Permanently Delete Account" to confirm. Your account and data will be permanently deleted within 30 days.
Option B: Submit a Request
Submit a request
Use the form below or send an email to support@goalquest.mobi with the subject line "Account Deletion Request". Include the email address associated with your GoalQuest account.
Verify your identity
We will send a verification email to your registered account email address. Click the link in the email to confirm your request. This ensures only you can request deletion of your account.
Account is deleted within 30 days
Once verified, your account and all associated data will be permanently deleted within 30 days. You will receive a confirmation email when the process is complete.
What Data Is Deleted
The following data is permanently removed from our systems:
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Your account
Your login credentials, email address, and account settings are permanently deleted. You will no longer be able to log in.
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Profile information
Your name, profile picture, and personal preferences.
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Goals and progress
All goals, milestones, achievements, and progress tracking data.
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Child profiles
Children's display names, avatars, PINs, credits, and all associated data.
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Personal identifiers on transaction records
Your user ID and identifying information is removed from payment and gift card records. The anonymised financial records are retained separately for legal compliance (see below).
What Data Is Retained
Certain data is kept for legal, regulatory, or operational reasons. This data cannot be linked back to you after deletion:
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Anonymised transaction records 5 years
Payment amounts, gift card purchases, and fee breakdowns are retained without personal identifiers for 5 years, as required by tax and financial regulations.
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Anonymised analytics 1 year
Aggregated, non-identifying usage data that helps us improve GoalQuest. This data cannot be traced back to any individual.
Submit an Account Deletion Request
If you can't access the app, fill in the form below and we will send you a verification email to confirm your request.
Request submitted
We've sent a verification email to your address. Please check your inbox and click the confirmation link to proceed with account deletion. If you don't see the email, check your spam folder.
Something went wrong
We couldn't process your request. Please try again or email us directly at support@goalquest.mobi.
Frequently Asked Questions
Can I recover my account after deletion?
No. Once the deletion process is complete, your account and all associated data are permanently removed and cannot be recovered. You would need to create a new account to use GoalQuest again.
What if I just want to delete my data but keep my account?
If you want to keep your account active but remove your personal data for a fresh start, use our data deletion request instead. This removes your personal data while keeping your account accessible.
What happens to my active subscription?
Account deletion does not automatically cancel your app store subscription. Please cancel your subscription through your Apple App Store or Google Play Store settings before deleting your account to avoid continued charges.
What happens to my children's remaining credits?
All remaining Quest Credits will be permanently forfeited when your account is deleted. Please ensure any earned credits are redeemed before deleting your account.
Why are transaction records kept?
We are required by tax and financial regulations to retain transaction records. However, these records are anonymised — all personal identifiers are removed so they can no longer be linked to you.
I'd prefer to email my request. What should I include?
Send an email to support@goalquest.mobi with the subject line "Account Deletion Request" and include the email address associated with your GoalQuest account. We'll reply with a verification link.
Need Help?
If you have any questions about account deletion or your privacy, contact us at support@goalquest.mobi. We aim to respond within 48 hours.
For more details about how we handle your data, please read our Privacy Policy.